The e-Office system is a Cloud service of the Software as a Service (SaaS) type under GDCC, with the goal of increasing efficiency in document management and other related systems (such as meeting management systems, meeting room reservation systems, and vehicle reservation systems) within organizations. It supports the full transition to a digital government, with the Ministry of Digital Economy and Society (MDES) providing continuous free service according to government policy to drive the government sector towards paperless operations (Paperless Government). Government agencies can draft/sign/store and export document files entirely through the e-Office system without the need for paper.

          The e-Office system aims to support the full transition to digital government, as GDCC is a central platform provided by the government to reduce duplication in digital infrastructure investment by each agency. This helps the government sector save costs in procuring and maintaining technological resources for the country as a whole, while efficiently maintaining the security and privacy of government data.

          Government agencies (central, regional, local, and state educational institutions) can request support for using the e-Office system under the GDCC government cloud service, along with CA (Certification Authority) for those authorized to sign external documents, free of charge. Details about using electronic documents in the e-Office system can be studied from https://www.eoffice.go.th/

Operational Status (as of April 1, 2025) The system has 100,000 active users, with 700,000 users in the preparation stage for activation.

MDES's Goals for Driving the Use of Electronic Documents in the e-Office System under the Government Cloud Service (GDCC) 


Agencies wishing to use the service can express their interest via QR Code or by clicking this link: Click here

For more information, contact:
1) Provincial Digital Affairs Division, Office of the Permanent Secretary of the Ministry of Digital Economy and Society, Tel. 0-2141-6786
2. Provincial Statistical Offices nationwide or Provincial Telecommunications (NT) offices nationwide

          The National Digital Economy and Society Development Policy and Plan is the main master plan for the country's digital economy and social development, spanning 20 years (2018-2037). It establishes the direction for driving sustainable national development using digital technology, aligning with the 20-year National Strategy Framework (2018-2037), the 13th National Economic and Social Development Plan (2023-2027), and the Thailand 4.0 concept: A model driving towards security, prosperity, and sustainability. This involves using digital technology as a key tool in developing an economic system based on innovation, business process reforms, and modernizing government management systems to address citizens' needs, adapting work culture to focus on achievement and public benefit that continuously adapts to global changes, and opening opportunities for all sectors to participate in meeting citizens' needs conveniently, quickly, and transparently. 

          The National Digital Economy and Society Development Policy and Plan focuses on long-term sustainable development in line with the 20-year National Strategy, with six strategic pillars: Strategy 1: Develop high-efficiency digital infrastructure nationwide; Strategy 2: Drive the economy with digital technology; Strategy 3: Create an inclusive, equitable society through digital technology; Strategy 4: Transform the public sector into a digital government; Strategy 5: Develop human resources ready for the digital economy and society era; and Strategy 6: Build confidence in digital technology usage.

 
        Strategy 4 focuses on using digital technology to improve the management efficiency of government agencies at both central and regional levels, creating digital government services that citizens can access without physical, geographical, or language limitations, leading to the integration of government operations as if they were a single organization. Furthermore, the future digital government will provide opportunities for citizens to participate in determining social and economic development approaches, governance, and expressing opinions on government operations. A target has been set for agencies to implement 100% electronic government practices and for Thailand to be ranked among the top 40 countries with the highest E-Government Development Index (EGDI) by 2027.

          Additionally, the government under Prime Minister Paetongtarn Shinawatra has a policy to restore the confidence of Thai people and foreigners by strengthening democratic political development with stability, rule of law, and transparency. The government will reform the bureaucracy and military to increase efficiency, transition Thai bureaucracy to a modern digital government system, adjust its size for agility, and increase budget efficiency and effectiveness in government operations. With the government focusing on pushing bureaucratic reform towards modern digital government, the Ministry of Digital Economy and Society (MDES) has accelerated the use of digital technology to enhance efficiency and transparency in government operations. The Digital Government policy is one of the ministry's priorities, with the goal of transforming government operations to be modern and maximally efficient.

           The government has also implemented a Cloud First Policy with the main goal of adopting cloud technology in government and private sector operations to increase efficiency and speed in providing secure services to citizens. MDES has been promoting the use of central cloud systems as the main digital infrastructure for the government through the Government Data Center and Cloud Service (GDCC) project, which focuses on using GDCC as the primary infrastructure for managing data and services of government agencies. This aims to create an ecosystem for public services and drive data-based work efficiently, as well as connect and support collaboration between government cloud service providers and private cloud service providers, responding to data usage trends and supporting the country's future innovation development.

          The Ministry of Digital Economy and Society (MDES) has been driving the implementation of electronic document systems to transform all government agencies into digital government operations. MDES has adjusted its operations to align with policies for promoting electronic documents through a framework for driving the government sector toward paperless technology (Paperless Government) to achieve digital government in both central and regional administrations, as follows:

          1) Central mechanism: MDES drives implementation at the ministry level and central government agencies by establishing MOUs for electronic document usage in e-Office systems under the Government Data Center and Cloud service (GDCC) with various agencies such as the Ministry of Commerce, Ministry of Culture, Ministry of Public Health, and the Administrative Court Office.

          2) Regional mechanism: MDES organized activities to drive digital technology into the regions at the "Digital Korat: The Future Starts Now - Korat, the Digital Metropolis of the Future" event on July 1, 2024, during the Cabinet meeting in Nakhon Ratchasima Province. Nakhon Ratchasima was ready to be a model province in applying digital technology for government administration. A Memorandum of Understanding (MOU) was signed to drive digital transformation, and information was prepared to guide system usage and calculate the number of users in alignment with organizational structures. This model will be expanded to other provinces by coordinating with the Ministry of Interior to inform all provincial governors and local administrative organizations about the support for electronic document systems (e-Document) on the GDCC platform, with the National Statistical Office (Provincial Statistical Offices) appointed as coordinators for service requests at the provincial level.

          Our Ministry of Digital Economy and Society proudly presents organization management guidelines that have already been implemented and can be adapted for government agencies throughout the country. We are ready to share experiences and practical methods resulting from our central-level implementation, with ministry-level agencies serving as examples of success.

          • Ministry of Commerce: The Permanent Secretary of Commerce has implemented a policy to transform the ministry's electronic document system into a full-fledged electronic document system with creation, sending, signing, and processing of official documents in electronic format with encryption to comply with the Electronic Government Administration Act B.E. 2565 (2022). This provides convenience, clarity, and addresses both time and paper resource needs, sustainably reducing paper use by 5,100 reams/year, saving 499,800 baht/year, and reducing carbon dioxide emissions by 26,775 kgCO2 for better quality of life and environmental friendliness.  

          The Ministry of Digital Economy and Society has been the main supporter of the Office of the Permanent Secretary of Commerce to achieve tangible results. A Memorandum of Understanding was signed for using the e-Office system between the Ministry of Digital Economy and Society and the Ministry of Commerce under the "Go Cloud First" policy using the Government Data Center and Cloud service (GDCC) to drive digital government on October 17, 2024, at the Ministry of Commerce. Later, on October 21, 2024, the Ministry of Commerce instructed all divisions/centers/groups/institutes in the central administration, provincial commerce offices, and overseas commerce offices to use the new electronic document system. The Permanent Secretary recognized the importance of connecting the new electronic document system throughout the ministry and therefore established a policy for all departments under the Ministry of Commerce to use the new system to enable connectivity for sending and receiving documents within the ministry. The implementation of the electronic document system at the Ministry of Commerce includes:

          1. The Office of the Permanent Secretary of Commerce serves as a model for using the new electronic document system.

          2. Meetings between the Commerce Ministry Inspectors, directors of divisions/centers/groups/institutes, and users were held on October 15, 2024, to explain the new electronic document system, and on December 4, 2024, to explain the use of electronic signatures in the new system.

          3. Meetings and training on the new electronic document system were organized on October 8-9, 2024, conducted by staff from the Ministry of Digital Economy and Society, with additional training in divisions/centers/groups/institutes during December 2024 - January 2025 by staff from the Information and Communication Technology Center, Office of the Permanent Secretary of Commerce, to enhance understanding and review system usage.

          4. Implementation of the electronic document system for staff and directors of divisions/centers/groups/institutes in full form, but not yet including executives at level 10 and above.

          5. Training for overseas units of the Office of the Permanent Secretary of Commerce, comprising 4 locations, and 76 Provincial Commerce Offices was conducted simultaneously via electronic media on October 8-9, 2024.

          6. The Office of the Permanent Secretary of Commerce, including central units (divisions/centers/groups/institutes), regional units (76 Provincial Commerce Offices), and international units (4 overseas Commerce Offices), began actual implementation on October 21, 2024, with 2,402 users from the Office of the Permanent Secretary of Commerce (as of January 28, 2025). Digital documents that can be created, sent, and signed through the system include general documents such as circulars, meeting invitations, acknowledgment letters, training invitations, and inspection notices.

          7. Expansion to 7 departments under the Ministry of Commerce (Department of Foreign Trade, Department of Internal Trade, Department of Trade Negotiations, Department of Intellectual Property, Department of Business Development, Department of International Trade Promotion, and Office of Trade Policy and Strategy) is divided into phases as follows:
               - Phase 1: Training in January 2025, with plans to go live within February-March 2025
               - Phase 2: Training in April 2025, with plans to go live within May-June 2025
               - Phase 3: Training in July 2025, with plans to go live within August-September 2025

          8. Details of implementation by departments under the Ministry of Commerce:
               - Office of the Permanent Secretary Ministry of Commerce and Office of the Minister of Commerce: Training on October 18, 2024, and implementation on October 21, 2024
               - Trade Policy and Strategy Office: Training on December 23, 2024, and implementation on January 2, 2025
               - Department of Business Development: Training on December 18, 2024, with no implementation date set yet
               - Department of Intellectual Property: Training on January 20, 2025, with no implementation date set yet
               - Department of Internal Trade: Training scheduled for January 30, 2025, with planned implementation on February 3, 2025
               - Department of Trade Negotiations: Awaiting information to proceed
               - Department of Foreign Trade: Awaiting information to proceed
               - Department of International Trade Promotion: Awaiting information to proceed

          1. To drive the use of digital technology to enhance efficiency and transparency in government operations, which is part of the Digital Government policy.

          2. To establish Nakhon Ratchasima as a model province in transforming government operations to be modern and highly efficient under the "Go Cloud First" policy.

          3. To promote government agencies and local administrative organizations in procuring and implementing e-Office systems to enhance their operational efficiency, as well as applying digital technology to provide convenient, fast, efficient services to citizens and reduce citizens' travel expenses when contacting government agencies. The implementation in the province includes:

              1) Target groups:
                  Primary target: Government agencies in Nakhon Ratchasima Province and local administrative organizations in Nakhon Ratchasima Province
                  Secondary target: Staff working in various departments of government agencies and local administrative organizations in Nakhon Ratchasima Province

             2) Steps and activities:
                 2.1) The Ministry of Digital Economy and Society and the National Statistical Office instructed all provincial statistical offices to proactively survey the use of electronic document systems by local administrative organizations to check if they are using all three features (create, sign, send) in 344 locations, and to gather information on usage, problems, obstacles, and suggestions to use as a database for developing the provincial e-Office system implementation plan. The survey of local administrative organizations in Nakhon Ratchasima found that only 4 out of 334 organizations were using electronic document systems.

          Information as of April 3, 2025